took 3 months for 100m users to start using ChatGPT
speed of change increased heavily
62% of average workday is lost to mundane tasks
generative AI plays a big role here
for meeting efficiency great
any content from meetings in AI is not used to train the AI model
Zoom does not use content to train AI
treat safety and privacy as highest priority
don’t keep the transcripts
only can access based on debug request from customers
recorded
people behave better
discovered the interpretation feature, where people can listen in their language
connecting with real people is a privilege
AI augmenting peoples performance
ability to bridge language barriers and foster collaboration. They also explored how Zoom’s features, including closed captioning and meeting summarization, could increase productivity and foster creativity
many people use AI companion for summaries already
CxO Panel notes
AI bots great, but it needs also the direct access to a real person
AI can help to make choices
personalize CX at Zoom
is data used with AI send to 3rd parties and/or used to train AI
how much personalization is needed
how do the different media streams fit in
notice and choise AND notice and consent
reduction for Personal Identifiable Information
Can you limit what GenAI has access too?
How does AI help the company to achieve their goals?
Know your technology providers
thoughtful approach
strong in innovation
Work with a pilot group
Sync with level of control you need over your data types
Session 3
build a private GPT to have their private data in it
connected that with Slack
incubator program - for people to understand prompt engineering
gamification of finding amazing prompts and then provide these prompts in the company
Scenarios team
Need to look at Microsoft integration with file system
AI companion - people can be more aware and follow meeting
